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Frequently Asked Questions (FAQ)

Frequently Asked Questions or Question And Answer (Q&A)

FAQ sport mountain and workFrequently asked questions list

Is Aventure Verticale an equipment manufacturer ?

Yes ! Aventure Verticale is not a retailer or an importer but a French manufacturer of outdoor and professional equipment, located in the Choletaise region !

More details about the company Aventure Verticale are available on the page Presentation of Aventure Verticale, all information about us are accessible on the page Our contact details.

Where can I find Aventure Verticale products ?

You will find Aventure Verticale products in specialized shops. In order to emphasize the shops, which have AV equipment available, we list them for you product by product.

To find a shop near from you, you only have to click on links of this kind:

Trouver un magasin  Find a shop, which sells this article

A list of retailers is present on each product sheet (like for example the suit AVSP72 Arphidia) to buy it easily.

If you do not find a shop near from you for a reference, we invite you to make contact with Aventure Verticale or ask your usual shop to do it.

Can I order products directly by Aventure Verticale ?

Aventure Verticale does not propose direct sales to the public, you have to go through one of our retailers; the list is available for each product of the website.

If your favorite shop does not have one of our articles, we invite you to make contact with Aventure Verticale or ask your usual shop to do it.

Does an Aventure Verticale online sales site exist?

No, AventureVerticale.com is not an online sales site, and Aventure Verticale does not sell its products directly online. However, you have the possibility to order on the online sales site of some of our retailers. The list of our retailers in the world is accessible for each product on its detailed sheet.

Some retailers give us the exact link of Aventure Verticale products on their online sales site; they are in this case directly accessible from our website by clicking on the logo of the retailer on a product sheet. You can see an exemple on the fact sheet of harness Peïra Parc.

Can I download the technical notice of a product in PDF format ?

Technical notices of our products are supplyed in their original packages for the PPE. If you want to download a notice in PDF, it is available on AventureVerticale.com at the describing page of this product, in the list of Downloads.

It is also possible to find the full use instructions in PDF on the page Technical notices.

What can I do if I have an Aventure Verticale defective product ?

Contact the shop, from where you bought the product. They will contact Aventure Verticale that will take the necessary measures.

How can I find spare parts for my Aventure Verticale product ?

Some of our equipments have removable pieces that you can be led to change (for example, a PVC protective seat integrated to a sit-harness or a thigh elastic). These spare parts are listed among our accessories on the following page: accessories, protections and spare parts.

If you have any further questions or for more information, do not hesitate to contact us.